Refund Policy

At SL-ADX.com, we want every user to have a smooth experience when posting Lanka Ads, SL Ads, Ads Lanka Listings, Hela Ads, Spa Ads, Personal Ads or VIP Ads. Please read our refund policy carefully before purchasing any premium services.

1. Free Ads

Posting a standard Lanka ad on SL-ADX.com is free. Refunds are not applicable for free services.

2. Paid Services (Premium and VIP Ads)

We offer paid upgrades:

VIP Ads

Featured Hela Ads

Featured Spa Ads or Personal Ads

Priority Placement in Ads Lanka Categories

As these are digital advertising services that go live instantly, all fees are generally non-refundable once the ad is published.

3. Exceptions

A refund may be considered if:

Your payment was processed in error more than once (duplicate fee).

A technical issue on our side prevented your VIP ad, Hela ad or Personal ad from being published.

The service you paid for was not delivered as promised.

4. No refunds

User errors when posting ads (e.g. wrong category, wrong description).

Ads removed for violating our Terms and Conditions (illegal, offensive or restricted content).

Users who change their mind after purchasing a VIP ad or Featured Listing.

5. How to request a refund

If you believe you are eligible for a refund, please contact us within 7 days of payment with:

Your registered email address.

Payment reference/transaction ID.

Ad details (e.g. your SL ad or VIP ad ID).

📧 Email: [Your Email]
📍 Address: [Your Address]

We will review your request and respond within 5 business days.

6. Final Note

By purchasing premium services on SL-ADX.com, you agree to this refund policy. Our goal is to provide a fair system while protecting the integrity of Lanka Ads, SL Ads, Hela Ads, Spa Ads, VIP Ads, Personal Ads and Lanka Ads listings.